Last Updated: 9 December 2025
The terms and conditions outlined below, in conjunction with the privacy policy and any other applicable policies that may be periodically introduced, establish the legal relationship between you ("You", "Your", and "User") and Avyott Ventures Private Limited ("Avyott", "We", "Us", and "Our") having its corporate office at 2nd floor, Udhyog Bhavan, STPI Goa, near Azad Maidan, Panaji, Goa 403001, India. This document governs the terms and conditions of your access and usage of the Avyott AI Agent Software and associated Services. Avyott is a text-based AI support agent that seamlessly integrates into products or websites to provide customer support (the "Product"). The Product provides answers to customer questions in multiple languages, learns from the knowledge base to deliver context-aware responses, integrates with third-party software products including ServiceNow, MantisHub BT, and Google Calendar, etc., and can also be accessed via multiple channels including WhatsApp, webapps, website chat widgets, APIs and other messaging platforms.
By using the Product, You are entering into an agreement (hereinafter referred to as the “Agreement”) with Avyott. A physical or digital signature is not required to validate this Agreement.
You may access and use the Services through the Product only upon accepting and adhering to all of the Terms set forth herein.
Before proceeding with Your installation, registration, access, integration, or usage of Our Product on any device and prior to availing any Services offered by Avyott it is essential that You carefully read and comprehend these Terms. Your acceptance of these Terms is a prerequisite for opting to utilize the Services through the Product. By continuing to use the Product or availing the Services, You acknowledge and agree to be legally bound by these Terms
Should You have any questions or require clarification regarding the Terms, please do not hesitate to contact us at sales@avyott.com.
"End Client" refers to individuals or entities that the User interacts with or engages, either by reaching out to them or receiving inquiries from them, for the purpose of resolving, clarifying, or addressing their queries through the Product.
"Services" refer to the features available on the Product provided by Avyott. The Services also include an intuitive API for AI interactions and a dashboard for Reports and Administration.
"Third Party Service Providers" refers to external service providers engaged by Avyott, including but not limited to payment gateway providers, communication channel providers, messaging providers, and others, to ensure seamless delivery of services as promised.
In order to accept and be bound by these Terms, You must meet the following eligibility criteria:
Individuals: You must be of majority age, which is 18 years and above, as an individual.
Entities: If You are representing an entity such as a partnership firm, corporate body, trust, or association of persons, the entity must be eligible and registered to conduct business or operations within India, where the Product and Services are solely offered.
The Services provided by Avyott are intended exclusively for individuals and entities that have the legal capacity to enter into binding contracts under Indian law.
You can signify Your acceptance of these Terms by either checking the designated checkbox, clicking on the “I AGREE” button, or by downloading, installing, integrating, or actively using Our Product and Services. If You do not agree to these Terms, You are prohibited from availing Our Services.
These Terms are applicable to all Users of the Services, encompassing both individuals and legal entities, including but not limited to partnership firms, corporate bodies, trusts, and associations of persons.
Please be aware that these Terms are subject to modifications, alterations, or updates at the sole and absolute discretion of Avyott. Additionally, We may introduce new policies from time to time for availing some or all of Our Services. It is important to note that the most current version of these Terms will prevail over all previous versions. Your continued use of the Services following any changes indicates Your unequivocal acceptance of the latest version.
If You find the Terms unacceptable, We kindly request that You refrain from using Our Product and Services.
Avyott is a text-based AI support agent that seamlessly integrates into products or websites to provide customer support (the "Product"). The Product provides services inclusive of answers to customer questions in multiple languages, learns from the knowledge base to deliver context-aware responses, integrates with third-party software products including ServiceNow, MantisHub BT, and Google Calendar, etc. and can also be accessed via multiple channels including WhatsApp, webapps, website chat widgets, APIs and other messaging platforms.
Avyott will track and analyze how You and your End Clients use the Services and will gather data in an aggregated and anonymized form (“Aggregated Statistics”). These statistics, which belong exclusively to our Company, may be used to assess performance, enhance operations, and support the development, promotion, and continuous improvement of the Services.
Avyott facilitates a straightforward registration and onboarding process to grant You access to Our Services. To initiate Your engagement, You must complete the registration process through the Product or supporting interfaces. During this process, certain vital information will be required, including Your accurate personal details such as name, email ID, phone number (as permissible under applicable Indian law), and any other pertinent business documents as communicated to You.
The Product may allow You to use certain communication channels, such as WhatsApp or other messaging platforms, which may be provided through third party service providers. Our Company acts solely as a facilitator for these services and does not own or directly provide the messaging or communication services. We are not responsible for any issues arising from the third party service providers, including service availability, quality, or regulatory compliance. Your use of these services is subject to the terms and conditions of the respective third party service providers.
The use of our Services may require payment of fees as listed in Our pricing documentation or supporting interfaces. These fees are based on the volume of usage, including but not limited to text messages processed, API calls, or other usage metrics. These fees are independent of any charges imposed by third party service providers.
By registering, You agree to provide precise, current, and complete information. Failure to do so may result in Avyott’s right to annul Your registration. A singular Account will be allocated to You, linked to Your entity’s name.
Subsequent to successful registration, We will issue You Credentials for accessing the Product.
You grant explicit consent to Avyott, either directly or through authorized third-party service providers, to conduct essential inquiries to validate Your identity, as required under applicable Indian laws
You may terminate Your association with Us by disabling Your Account.
Your Account must be used solely for legitimate and bona fide usage. Safeguarding Your Credentials is Your responsibility.
Any losses incurred by Avyott due to unauthorized utilization of Your Account resulting from Your failure to secure Your Account will render You liable.
Grant of Limited License: Provided that You adhere to each provision set forth in these Terms, Avyott hereby grants You a limited, revocable, personal, non-sub-licensable, non-transferable, and non-exclusive right to download, install, access, and utilize the Product for the purpose of using the Services.
Restricted Sharing of Access: You shall not share or extend access to the Product to any third party without Avyott’s prior written permission.
Limitation of Rights: Apart from the rights expressly provided herein, you shall have no additional rights or interests in the Product and/or the Services. You are granted only a limited, non-exclusive, non-transferable, and revocable license to access and use the Product and avail the Services strictly in accordance with the terms of this Agreement. Nothing in this Agreement shall be construed as transferring, assigning, or granting you any ownership rights, title, or interest in or to the Product, the Services, or any related intellectual property. All rights not expressly granted to you are reserved by the Company.
The Services are provided on an “as is” and “as available” basis and are offered exclusively within the territory of India. Avyott does not make any warranties regarding availability, quality, or suitability of the Services.
Avyott solely provides as a neutral Product and related services. Avyott does not provide, own, or directly manage the communication services offered through third-party providers such as for cloud services, LLM infrastructure.
Avyott shall make reasonable efforts to maintain an annual Service uptime of 99% within India but it does not guarantee uninterrupted access, continuous service availability, or performance of third-party providers.
Circumstances that may affect availability include:
Geographic limitations within India
Indian laws and regulatory restrictions
Technical faults, maintenance, or system upgrades
Avyott shall not be held liable for interrupted access or service unavailability, or issues due to performance of third-party providers.
You acknowledge that AI systems may produce inaccurate or inappropriate outputs. Avyott is not liable for damages arising from:
errors or inaccuracies generated by the AI
reliance on AI decisions
misinterpretation of user input
incorrect or incomplete data or instructions provided by You
All decisions based on AI outputs are made at Your own risk.
You are responsible for giving this information to your end client. You must also share the terms and conditions of this policy with them, and they must follow them. Avyott will not be responsible or liable if you do not do so.
The Company will use commercially reasonable efforts to maintain an annual Service uptime of 99% within India.
Uptime excludes:
scheduled maintenance
emergency maintenance
outages caused by You or third parties
events outside Avyott's control
Failure to meet uptime, except in cases of gross negligence or willful misconduct, does not constitute breach. The exclusive remedy is commercially reasonable restoration efforts.
Proprietary Ownership: Unless explicitly stated otherwise, the AI Agent Product, including any associated interfaces such as the web dashboard or integrations, is the exclusive proprietary property of Avyott. The Product comprises, but is not limited to, source code, databases, functionality, software, application designs, audio, video, text, photographs, graphics, and any other material ("Content"). Additionally, trademarks, service marks, logos, and any other distinctive symbols ("Marks") displayed on the Product or within associated platforms are owned, controlled by, or licensed to Avyott. All elements are protected by copyright, trademark laws, intellectual property rights, unfair competition laws, and applicable laws in India. Avyott retains all rights not expressly granted to Users pertaining to the Product, Content, and Marks.
Virus Disclaimer: While every effort is made to ensure the security of files available for download through the Product, Avyott does not guarantee or warrant that such files will be free of infections by software viruses or other potentially harmful computer code. Users are encouraged to employ their own antivirus measures and exercise due diligence when accessing, downloading, installing, or integrating any material.
Protection of Intellectual Property: Unauthorized use or reproduction of the Product's Content or Marks may violate copyright, trademark, and other applicable laws. Without Avyott's prior written consent, Users are prohibited from reverse-engineering, disassembling, decompiling, reproducing, transcribing, storing, translating, retransmitting, reselling, or redistributing the Product or any part of its Content. Such actions infringe upon Avyott's rights and will be subject to legal action.
Avyott reserves the right, though not obliged, to:
Monitor the Product to identify violations of these Terms.
Take legal actions against any User who violates these Terms or applicable Indian laws.
At its discretion, refuse, restrict, limit, or disable access to any Services or any portion thereof.
Remove or disable files, data, or content that are excessive in size or unduly burdensome to systems.
Manage the Product in a manner aimed at safeguarding Avyott's rights, property, and ensuring effective functioning.
You additionally acknowledge and agree that:
Avyott's management actions may include any measures necessary to maintain security and integrity.
Avyott may collaborate with law enforcement or regulatory authorities in India.
Avyott shall not be liable for losses arising from its management actions, including removal of content or access restrictions.
Engagement of Third Party Service Providers: To deliver seamless service, Avyott may engage specific third-party service providers such as cloud providers, LLM infrastructure providers and other related parties. While Avyott selects these providers carefully, it cannot guarantee their performance. Avyott holds no liability for disputes, losses, or damages arising from the acts or omissions of third-party service providers. Avyott is not responsible for the content or privacy practices of such providers.
Exclusive Applicability of Commercial/Contractual Terms: Any contractual terms agreed upon between You and a third-party provider apply exclusively to that relationship. Avyott does not control or involve itself in such arrangements.
Accessing and using these third-party services may require Your acceptance of their terms ("Third Party Terms"). You agree that Avyott is not liable for these third-party services. Avyott may suspend or disable access to any third-party integrations at any time and without prior notice, without liability for loss of profits, revenue, data, goodwill, or other intangible losses.
Your / your end clients' use of Third Party Service Providers is voluntary and subject to their conditions. Avyott is not responsible for performance, security, or any aspect of third-party services. Concerns or disputes must be directed to the respective providers.
The integration of Third Party Service Providers is aimed at enhancing Your experience with the AI Agent Product, but their availability and functionality are beyond Avyott's control.
By utilizing the AI Agent Product, You represent and warrant that:
Legal Capacity: You possess legal capacity to enter into and be bound by these Terms under Indian law.
Minor Status: You are not a minor and meet the age of majority in India.
Lawful Access: Your use of the Product is lawful and legitimate. You will not use bots or automated means unless expressly permitted.
Authorized and Lawful Use: You will use the Product only for lawful and authorized purposes.
Genuine Commercial Transactions: Any integrations, communications, or transactions are genuine and not fraudulent.
Compliance with Laws: Your use will comply with all applicable laws and regulations in India.
Non-Circumvention: You will not circumvent or manipulate the Product's processes, features, or security measures.
No Harmful Activities: You will not introduce viruses, malware, or harmful code.
Accuracy of Information: All information provided is accurate and up-to-date. Avyott may suspend or terminate access for inaccurate information. You must notify Avyott of any changes in Your email, phone number, address, ownership, or legal status.
Respect for Rights: You will respect intellectual property and privacy rights of Avyott, Users, and third parties.
Responsibility for Actions: You accept full responsibility for actions conducted using Your Account.
You agree and confirm that:
The Account shall be used only for valid and genuine business purposes.
You shall not sell, provide, or disclose third-party personal information without written consent.
You shall notify Avyott of changes in contact details or business status.
You shall not interfere with or damage the Product using viruses, attack methods, or harmful code.
You are solely responsible for performing due diligence before business decisions.
Avyott is not responsible for disputes arising from Your interactions with third-party service providers.
You shall not use the Services for unlawful or prohibited purposes.
You shall not impersonate any person or entity.
You shall not infringe any intellectual property rights.
You shall not use the Product in any manner that damages or impairs it.
You shall not use the Services for self-financing, fraudulent transfers, or non-genuine transactions.
Avyott may temporarily terminate Your access.
You are responsible for applicable taxes, including withholding taxes.
Data privacy and security are of utmost importance to Us. Your use of the AI Agent Product signifies Your agreement to be bound by Our Privacy Policy, available at https://www.avyott.com/privacy, which forms an integral part of these Terms.
The Product and Services are hosted in India. If You access the Product from any other region, You consent to the transfer of Your data to India for processing and storage as described in Our Privacy Policy.
It is Your responsibility to review the Privacy Policy before using the Product. By continuing to use the Product, You acknowledge and consent to the data practices outlined therein. If You do not agree, You must refrain from using the Product.
You agree that You shall not access or use the Product for any purpose other than that for which Avyott provides it. Without limitation, You agree NOT to engage in any of the following activities:
Data Extraction & Misuse
Systematically retrieving data, content, or information to compile databases, compilations, directories, or similar resources without Avyott's prior written consent.
Using any information obtained from the Product to harass, abuse, harm, or exploit another person or entity.
Fraud, Misrepresentation & Unauthorized Access
Attempting to trick, defraud, mislead, or impersonate Avyott, its Users, or any third party.
Attempting to obtain sensitive account information such as login credentials.
Using or attempting to use another User's account or transferring/selling Your own profile.
Interference With Security & Product Functionality
Circumventing, disabling, or interfering with the Product's security or access-control measures.
Uploading or transmitting viruses, malware, Trojan horses, or other harmful code.
Interfering with, disrupting, or overburdening the Product or its connected services.
Misuse of Support & Communication Tools
Submitting false reports or abusing support services.
Uploading or transmitting passive or active information-collection mechanisms without authorization.
Illegal or Unauthorized Use
Using the Product in violation of applicable laws.
Copying, adapting, reverse-engineering, decompiling, disassembling, or otherwise tampering with the Product's software or code.
Using automated tools, bots, scrapers, spiders, or scripts without authorization.
Using the Product for competitive purposes against Avyott.
Assumption of Risk: Your use of the Product and Services is entirely at Your own risk. All Services are provided on an "as-is" and "as-available" basis. Avyott disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, or error-free functionality.
Limitation of Liability: Avyott shall not be liable for:
Indirect, incidental, special, consequential, or punitive damages,
Loss of profits, business, data, goodwill, or system failures,
Any issues caused by third-party service providers.
Your exclusive remedy is to discontinue using the Product.
If any portion of this disclaimer is deemed unenforceable, the remaining provisions remain valid.
These provisions are governed by the laws of India. Disputes fall under the exclusive jurisdiction of Goa, India.
You agree to indemnify and hold harmless Avyott and its affiliates against claims, damages, losses, costs, or liabilities arising from:
Your unlawful use of the Product;
Your breach of these Terms;
Your negligence, misconduct, or misrepresentations;
Intellectual property or privacy violations;
Unauthorized access via Your account;
Reliance on AI-generated outputs, including inaccuracies or unintended consequences.
Avyott is not liable for errors, omissions, or unauthorized access caused by Your actions or third-party actions.
Avyott is not liable for failure to perform obligations due to events beyond its control, including natural disasters, terrorism, war, epidemics, government actions, network disruptions, or other unforeseen circumstances. Services remain suspended until such events cease.
Avyott may take disciplinary actions—including termination—against violations of these Terms or any misconduct.
Upon termination:
Your account may be deactivated.
Access to the Product may be restricted without refund.
You must settle all outstanding dues.
You may cancel Your account anytime via email.
You agree that all non-public information obtained through the Product is confidential and must not be disclosed or used without authorization. Avyott may access or disclose information as required for compliance, fraud prevention, legal processes, or protection of rights. Unauthorized disclosure may result in injunctive relief and damages.
Notices from Avyott may be sent via:
Email to Your registered account, or
General notifications posted on the Product.
You must send notices to sales@avyott.com.
Notices are deemed received upon delivery.
Users outside the India are responsible for compliance with local laws and accept the designated dispute resolution location.
Avyott may revise these Terms at any time.
No partnership, joint venture, or agency relationship is created by Your use of the Product.
You may not assign rights without Avyott's written consent; Avyott may subcontract services.
Avyott may change fees, suspend access, or terminate Services at its discretion.
You may not represent or act on behalf of Avyott.
For grievances, contact:
Grievance Officer: Mr. Aaditya Raul Lobo
Email: sales@avyott.com
A response will be provided within a reasonable timeframe.