Effective Date: [Insert Date] 1. General 1.1. Avyott Inc, is a Company incorporated under the Delaware General Corporation Law (DGCL), having its registered office at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex represented by its Director, Mr. Aneesh Sandeep Verenkar (hereinafter referred to as the “Company”, “we”, “us” or “our”), is inter alia engaged in the business of developing and providing innovative technology solutions, including artificial intelligence (AI)-powered products and services, aimed at enhancing business operations and customer experiences. 1.2. The Company respects the privacy of its “Users” (hereinafter referred to as “User”, “you”, “your”, or “yours”) and is committed to protecting their personal information that use the Company’s website located at “https://www.avyott.com/” (hereinafter referred to as the “Website”). 1.3. The Company is highly committed to the privacy of the data and personal information and provides excellent service to all its Users of the Website. The Company’s Privacy Policy (the “Privacy Policy”) is designed to inform you of the said Website, about the types of information that the Company may gather about or collect from you in connection with the use of the Website. It also is intended to explain the conditions under which the Company uses and discloses that information, and your rights in relation to that information. 1.4. Each time you use the Website, the current version of this Privacy Policy will apply. Accordingly, each time you use the Website you are requested to check the date of this Privacy Policy (which the Website bears at the beginning of this document) and review any changes since the last time you used the Website. In case the Company makes any substantive changes to this Policy, it will announce it on the Website and will also send its users a notice to the e-mail the Company has on file. Once the changes have been made, your continued use of the Website will be considered as acceptance of the revised Privacy Policy. 1.5. By accessing the Website and/or by providing your information, you agree and grant your consent for us to receive, store, process, transfer, and utilize the personal and identifiable information as provided by you. You hereby acknowledge and agree that all Information is provided by you to us, is voluntarily and the Information provided by you is not subject to any undue influence. 1.6. By visiting the Website or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws applicable to data protection and privacy. If you do not agree please do not use or access our Website. 1.7. This Policy is an electronic document constituted as an electronic contract and no physical, electronic, or digital signatures are required for this Policy. It is to be considered as part of the Website's Terms of Service (“Terms of Service”) and should be read alongside them. In case of any discrepancy between this Policy and the Terms of Service, our interpretation will be deemed final and binding on you. 1.8. By mere visit to this Website, you expressly consent that all your personal information collected by the Website may be used and disclosed as set out in this Policy. 1.9. It is the sole responsibility of the Users to obtain the requisite consent and inform their end clients of the purpose for which their personal information will be collected, the circumstances under which their personal information may be disclosed and transferred and other such related tasks that may be required as per the applicable laws. Also, Users are responsible for informing the end clients of the rules regarding the retention of personal information, as well as the precautions they have taken to ensure the security of such data. The Company does not bear any responsibility for obtaining consent from the end clients or informing them about their rights. 2. Legal Capacity to enter into a Contract 2.1. By accepting this Privacy Policy, You, as a User (being a natural person), affirm that You have reached the legal age of majority, which is 18 years, and possess the necessary legal competence to engage in contractual agreements as per the applicable laws. Additionally, in cases where You are registering on behalf of a company, partnership, or any other legal entity, you declare that you hold the proper authorization from said entity and are in full compliance with the Applicable Laws to accept and adhere to these Privacy Policies. 2.2. However, if You are a natural person below the age of majority or lack the legal competence to enter into contracts, You are prohibited from utilizing our Services or providing any information to us in this capacity. 3. Collection of User Information In the course of providing our Services and during User interactions with the Website, we shall gather the following information from Users: 3.1. Information you give us: We receive and store any information you provide in relation to Services that you avail from our website. You provide us with the following information- a. Personal Information: Personal Information such as your Name, Contact information (phone number, email address), age, etc. b. Usage Data: When you visit our service or access it through a mobile device, we may collect certain data from your browser (“Usage Data”). This Usage Data can include details such as your computer’s Internet Protocol (IP) address, browser type and version, the pages you visit on our service, the date and time of your visit, the duration of your stay on those pages, unique device identifiers, and other diagnostic information. If you access our service using a mobile device, the Usage Data may also include details about your device, such as its make and model, unique device ID, IP address, operating system, mobile browser type, and other diagnostic information. c. Location information: We may collect and store your location data (“Location Data”). This information helps us provide features, improve our service, and tailor it to your preferences. You can choose to enable or disable location services at any time through your device settings while using our service. d. Our company builds AI products and services . To enable our services, we collect and store specific information related to calls, AI agents, credentials, and phone numbers, as outlined below. We function as a data processor on behalf of our customers. ●AI Assistants: When customers create AI assistants on our platform, we retain their configuration settings, prompts, and any training data or templates used to enhance the assistant’s conversational capabilities. This may include sample phrases, knowledge base content, dialog structures, and AI model parameters. Assistant data remains stored as long as the customer maintains the assistant on our platform. ●Calls: To deliver our voice AI service, we process call audio in real time by converting speech to text, applying natural language understanding, and generating responses. The call data we collect includes: i.Call parties: Phone numbers or IP addresses of participants in the call. ii.Call metadata: Start and end times, call duration, call status (answered, busy, failed, etc.). iii.Call media: Audio recordings, if recording is enabled by the customer. iv.Call transcripts: Text transcriptions of the call audio. v.Call logs: Details of the conversation flow, AI responses, and outcomes. vi.Call recordings, transcripts, and logs may be retained to enhance and refine AI models, in compliance with applicable laws. Retention periods are based on customer configurations, and data is deleted upon request. ●Credentials: To integrate with third-party services that support our voice AI functionality, we securely store required credentials such as API keys, access tokens, and webhook URLs. These credentials are encrypted and accessible only to Any systems that require them to operate the service on behalf of the customer. Credentials are deleted upon customer request or when they are no longer required. ●Phone Numbers: For inbound and outbound calling capabilities, we allocate and store phone numbers assigned to our customers. This includes metadata such as the phone number itself, its type (local, toll- free, or short code), service provider, region, and assignment details (which customer or assistant the number is linked to). e. Payment and billing information: When you choose to make any payments towards us through this website, your financial account information, such as your credit card number, may be collected by our third-party payment processors. We do not collect or store such financial account information, but we may receive information from our payment processor about the payment, such as the date and time of payment. We are not responsible for the protection of any payment, or related information, as it is beyond our control. f. Other Data: While using our service, we may collect additional information, including but not limited to: gender, age, date and place of birth, passport details, citizenship status, residential registration and current address, work and mobile phone numbers, educational qualifications, certifications, professional training details, employment agreements, non-disclosure agreements, compensation and bonus-related information, marital status, family details, social security or other taxpayer identification numbers, office location, and other relevant data. Additionally, we may store customer contact numbers used for two-factor authentication, billing communications, or support, in compliance with applicable regulations such as the GDPR. 3.2. Automatic Information We automatically collect and store certain types of information pertaining to the use of Services from our Website. Like many websites, we may use cookies and other unique identifiers, and we may obtain certain types of information when your web browser or device accesses Services and other content served by or on behalf of us on other websites. The list of such automatic information collected by us are listed below- a. Call metadata (timestamps, duration, interaction logs) b. AI-generated responses and user inputs c. Device and network data (IP address, browser type, operating system) d. Internet protocol (IP) address used to connect your computer to the internet; e. Login, e-mail address, and password; f. Location of your device or computer; g. Device metrics such as when a device is in use, connectivity data, and any errors or event failures; h. Purchase and website content use history, which we sometimes aggregate with similar information from other customers to create features; i. Full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); j. home numbers used to call our customer service number; and k. We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information. 3.3. Information Received from External Sources: We may receive information about you through your interactions with our other products and services or from third-party sources like advertising networks, analytics providers, or search information providers. Additionally, we may compile non-personally identifiable information about you. 4. Usage of User Information 4.1. We use the information provided to us by you to enable you to avail our services available on the Company’s website. Further, your Personal Information can be used for the following purposes as well: a. For providing and improving Company services: We may use your information to administer your account, process payments, and provide customer support. We may also use your information to improve our products, services and Website by analyzing usage patterns and identifying areas for improvement. b. For providing personalized experience: We may use your information to personalize your user experience on the Website by recommending features, products, and services that might be of interest to you, identifying your preferences, and personalizing your experience with Services. We may also generate aggregated data to prepare insights to understand your behavior, patterns and trends with a view to learning more about your preferences. c. For Purchasing and providing services: We may use your personal information to take and fulfill services, process payments, and communicate with you about your orders and services, and promotional offers. d. For Promotional Marketing activities: We may use your contact information to periodically send you promotional emails about new products, special offers or other information which we think would be interesting or beneficial to you, using the email address which you have provided. Additionally, we may from time to time, use your information to contact you for market research purposes. e. For providing, troubleshooting, and improving Services: We may use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Services. f. For Complying with legal obligations: We may collect and use your personal information to comply with laws and regulations, including those related to taxation, money laundering, fraud prevention and other applicable laws. g. For Communication with the Users: We may use your personal information to communicate with you in relation to Services via different channels (e.g., by phone, e-mail, chat). h. For Fraud Prevention and Credit Risks: We may use your personal information to prevent and detect fraud and abuse in order to protect you, the Company and related entities. We may also use scoring methods to assess and manage credit risks. i. For fulfilling Third Party Obligations: We may use your personal information for processing, disclosing, transmitting, and/or sharing the data/information with our subsidiaries, affiliates, associates, partners, and other third parties which have business or contractual dealings with us. 5. Cookies and Data Tracking 5.1. Cookies are diminutive text files that websites place on your computer during their visit. Similarly, various other tracking mechanisms are employed. These tools serve to optimize the functionality and efficiency of websites and apps, while also conveying data to the website/app proprietors. 5.2. The types of cookies You encounter can vary based on the jurisdiction from which You access our Website/software, and in compliance with relevant laws. These encompass strictly necessary cookies, performance cookies, and others. Through cookies, permissions, and trackers, our Website/software engages in data collection and processing to enhance your online experience and improve our Service offerings. 5.3. Employing cookies, pixels, and other technologies (collectively referred to as "cookies"), we aim to identify the browser or device, understand User preferences, and provide essential features and Services enhance user experience, analyse usage patterns, and improve our Service. These include: a. Recognizing you when they sign in to the website: This allows us to provide you with product / service recommendations, display personalized content, and provide other customized features and services. b. Conducting research and diagnostics to improve our content, and services. c. Preventing fraudulent activity. d. Improving security. e. Reporting: This allows us to measure and analyze the performance of our Services. 5.4. Below are the categories of cookies used on our website along with a description of what they are used for: a. Strictly Necessary: These cookies are needed to run our website, to keep it secure if the user is logged on and to obey regulations that apply to us. They also help us keep your details safe and private. b. Functional: These cookies are used for remembering your ID on the website; region or country; preferred language; accessibility options, etc. c. Performance: These cookies tell us how you use our website. We combine all this data together and study it. This helps us to improve the performance of our services. 6. Data Sharing and Disclosure 6.1. Any information provided to us by you is an important part of our business and we are not in the business of selling the personal information either received by us, to any other third party. We may share the personal information received by us only as described below and with our subsidiaries, affiliates, and associates that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. 6.2. Protection of Company: We release accounts and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Company and our Users. This includes exchanging information with other companies and organizations for fraud protection. 6.3. Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information. 6.4. We attempt to store all of your personal information within a server located near your region, and will strictly store such personal information within the region mandated by applicable law. 6.5. We have appropriate contracts in place with our third party service providers and partners. This means that they cannot do anything with your personal information which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them. 6.6. We may disclose your personal information for the purposes mentioned above to other parties including: a. Other group companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors and officers). The service providers are authorized to use and disclose the information only as necessary to perform and provide the services for which they were engaged. Any additional information that is directly shared by you with the Service Providers will not fall within the purview of Company’s liability; b. Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities; c. Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the personal information as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals; d. Anybody else that we’ve been instructed to share your personal information with by you. e. We may share and/or transfer your Information to an investor, buyer, assignee, or other successor entity as part of any sale, merger, or reorganization involving all or a significant portion of our entity, business, or assets. 7. Cross - Border transfer of Data Your information, including Personal Information, may be transferred to and stored on computers located outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your region. If you are outside US and choose to share your information with us, please be aware that your data, including Personal Information, will be transferred to and processed in respective region’s server. By providing your information and agreeing to this Privacy Policy, you acknowledge and consent to this transfer. We will take all necessary measures to ensure that your data is handled securely and in compliance with this Privacy Policy. No transfer of your Personal Information will occur to any organization or country unless adequate safeguards are in place to protect your data and personal information. 8. Data Security Measures 8.1. We have designed our website with absolute security and privacy in mind. All information, including, without limitation, Personal Information, is stored on servers and systems located in data centers managed by AWS. These servers are licensed, owned, and/or maintained by AWS, ensuring the highest standards of data protection and privacy. While we take every precaution to safeguard your information, we rely on AWS’s robust security measures to protect data stored on their servers and cannot be held liable for any security or data breaches. We implement appropriate technical, administrative, and organizational security measures to safeguard user information against unauthorized access, disclosure, alteration, and destruction. However, no security measures are infallible, and we cannot guarantee absolute security. 8.2. We are committed to protecting the personal information in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect the personal information from unauthorized access, alteration, transmission and deletion. We work to protect the security of the personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our website, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your personal information in line with our policies. Notwithstanding the foregoing, transmissions over the Internet and/or a mobile network are not one hundred percent (100%) secure and the Company does not guarantee the security of transmissions. We are not responsible for any errors by you in submitting Personal information to us. We will not be held responsible for any loss or theft of Information caused by unauthorized access to your device or other reasons solely attributable to your actions. Furthermore, we are not liable for any security breaches or actions by third parties, nor for circumstances beyond our reasonable control, including but not limited to government interventions, computer hacking, unauthorized access to data and storage devices, system failures, security and encryption breaches, or substandard Internet or telephone service quality. 8.3. We process personal information and special categories of personal information as per the applicable laws and protect your rights by following the principle of ‘data protection’. Data processing principles such as data minimization at the time of determining the means for Processing and at the time of processing itself will be adhered to. We shall also by default only process Personal Information that is necessary for each specific purpose mentioned above. Such Personal Information of yours will not be made accessible to an indefinite number of persons without your explicit consent. 8.4. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of your personal information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. 8.5. Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs. 8.6. Users are responsible for maintaining the confidentiality of their account credentials, computers devices and applications, and must notify us immediately of any unauthorized access or suspected security breaches. 9. Security of Data 9.1. Your Data Protection Rights Under General Data Protection Regulation (GDPR) a. If you are a resident of the European Union (EU) or the European Economic Area (EEA), you are entitled to specific data protection rights under the General Data Protection Regulation (GDPR). For more details, you can refer to the regulation at https://eur-lex.europa.eu/eli/reg/2016/679/oj . We take reasonable steps to enable you to access, correct, amend, delete, or restrict the use of your Personal Information. b. If you would like to know what Personal Information we hold about you or request its removal from our systems, you can reach out to us. c. Depending on the circumstances, you may have the following rights regarding your Personal Information: ●Right to Access, Update, or Delete: You can request access to the data we hold about you, update it, or have it deleted. ●Right to Rectification: If your information is incorrect or incomplete, you have the right to have it corrected. ●Right to Object: You can object to the processing of your Personal Information under certain conditions. ●Right to Restriction of Processing: You have the right to request limitations on how we process your personal information. ●Right to Data Portability: You can request a copy of your Personal Information in a structured, machine-readable format. ●Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw it at any time. d. Before processing such requests, we may ask you to verify your identity. Please note that some essential data may be required to provide our services, and in certain cases, we may not be able to proceed without it. If you believe your data protection rights have been violated, you have the right to file a complaint with your local Data Protection Authority within the EEA. 9.2. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA) a. In compliance with the California Online Privacy Protection Act (CalOPPA), we adhere to the following principles: ●Users can browse our website anonymously. ●Our Privacy Policy link is clearly labeled as “Privacy” and is easily accessible from the homepage. ●Any updates to our Privacy Policy will be communicated on our Privacy Policy page. ●Users can modify their personal information by reaching out to us.. b. Our Approach to “Do Not Track” (DNT) Signals: ●We respect Do Not Track (DNT) signals and refrain from tracking, placing cookies, or using targeted advertising when a DNT setting is enabled in a user's browser. ●DNT is a browser feature that allows users to express their preference not to be tracked by websites. ●To enable or disable Do Not Track, you can visit the Preferences or Settings section of your web browser. 10. Data Retention 10.1. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations or for other essential purposes such as resolving disputes, enforcing our agreements and as long as processing and retaining your personal information is necessary for our legitimate interests. As these needs can vary for different data types and purposes, actual retention periods can vary significantly. 10.2. In a situation where we are required to cease processing while exercising your right as a User then we shall immediately securely and permanently delete the personal information or anonymize the personal information so that such data is no longer considered to be personal information and you cannot be traced or pseudonymised or securely encrypted. 11. User Rights and Choices 11.1. You can exercise the rights mentioned under this section of the Privacy Policy at any point. We have provided below an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or contacting us on the contact details mentioned under the “Contact” section of our website. a. The right to be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and rights. Therefore, we have provided you with the information in this Privacy Policy. b. Right to Access and Rectification: You have the right to access, correct or update your personal information at any time and in order to exercise these rights, it is your duty to contact us in accordance with this Privacy Policy. c. Right to Erasure (“Right to Be Forgotten”): Under certain circumstances, you have the right to request us to correct or delete your data and it is your duty to contact us in accordance with this Privacy Policy. We will accordingly take reasonable steps to respond to the raised request in accordance with legal requirements. If the personal information collected by us is no longer needed for any purposes and are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it. d. Right to Restrict Processing: Under certain circumstances, you have the right to request limitation of personal information processing in accordance with the applicable laws. e. Right to Object: Under certain circumstances, you have the right to object to processing including processing for direct marketing (i.e., receiving emails from the Company, notifications or being contacted with varying potential opportunities). f. Right to Data Portability: You understand and agree that the personal information provided by you to us may be portable in nature. This means it can be moved, copied or transmitted electronically under certain circumstances. You may request a copy of your data in a structured, machine-readable format. g. Right to Withdraw Consent: You have given your consent to anything we do with your personal information (i.e., the Company relies on consent as a legal basis for processing the personal information of its Users) but you also have the right to withdraw your consent at any time (although the Users understand that if they do so, it does not mean that anything the Company has done with their personal information with their consent up to that point is unlawful). You have the right to withdraw your consent to the processing of your personal information at any time by contacting us in accordance with this Privacy Policy. 12. Third-Party Links and Services Our Service may contain links to third-party websites or services and these linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the us of the site. Whilst it is our intention that you should find these other sites of interest, neither us, nor our officers, employees and agents shall have any responsibility or liability of any nature whatsoever for these other sites or any information contained in them, none of which have been verified or endorsed by us or our affiliates. It is your duty to read their privacy policies before providing any personal information. 13. Children’s Privacy We believe it is important to protect the online privacy of children. Accordingly, we adhere to applicable laws pertaining to the protection of children’s privacy. Our Service is not directed at individuals under the age of 18, and we do not knowingly collect personal information and special categories of personal information from minors without parental consent. If we become aware that we have inadvertently inadvertently collected Personal information or Special Categories of Personal Information, we will take immediate steps to delete it. 14. Indemnities You shall indemnify, defend, and hold the Company harmless, at your own expense, from and against any and all losses, penalties, liability, obligations, damages, third- party claims, demands, causes of action, costs, and expenses of whatever form or nature (each a “Claim” and collectively, “Claims”), including reasonable attorney’s fees and other costs of legal defense, arising out of or related to: (i) any negligent acts, omissions or willful misconduct by you; (ii) your access to and use of the Website; (iii) an actual or alleged breach of any of your duties, representations, warranties or covenants of this Agreement, except to the extent such indemnity is prohibited by law. 15. Terms of use, Notices and Revisions 15.1. If you choose to use our Services, your use and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions, including limitations on damages, resolution of disputes, and application of the prevailing Data Protection Law of Delaware. If you have any concern about privacy at the Company, please contact us with a thorough description, and we will try to resolve it. 15.2. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of your information collected in the past without the consent of affected Users. 15.3. Our business might change in the future and our Privacy Policy will also change. We may email periodic reminders of our policies and conditions, unless you have instructed us not to, but you should check our Website to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our Website and you are deemed to have accepted the terms of the updated Privacy Policy on your first use of our website following the alterations. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. 16. Need to Know 16.1. We do not solicit confidential details, such as your OTP/CVV/PIN/Card Number/ Bank account details through any means other than for payment purposes. We never initiate phone calls to you for the purpose of providing offers, discounts on products and offering free gifts. 16.2. Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud consumers. We consistently caution and advise our Users against sharing any personal or payment sensitive information to unknown persons as such sharing may lead to unauthorized use and/or fraud and consequent financial loss. We may also from time to time, caution and advise you to educate yourselves to be vigilant regarding such activities. 16.3. We shall not be liable for any loss, damage, expense incurred by anyone where you have shared your personal and/or payment sensitive information with scamsters/fraudsters. 16.4. We also request and encourage you to report such attempts or incidents to our Grievance officer (or Customer care) to enable us to investigate and explore legal recourse. 16.5. We rely on payment partners and banks for various aspects of our financial transactions. In specific instances where payment or refund issues arise, it's important to note that there may be delays beyond our control once we initiate the investigation and hand it over to these entities. 17. Governing Law The said Privacy Policy will be governed by the Laws of Delaware. 18. Disputes Any dispute, controversy or claim directly or indirectly caused by, arising out of or relating to this Privacy Policy will be referred to confidential, mandatory and binding arbitration and the seat will be in Delaware. The arbitration will be conducted in accordance with the provisions of the Delaware Rapid Arbitration Act (DRAA)sThe proceedings of arbitration shall be conducted in English language and the arbitration award shall be substantiated in writing and binding on the User and the Company. The User irrevocably agrees that the courts at Delaware will have exclusive jurisdiction in relation to all matters arising out of this Privacy Policy. 19. Complaint Resolution 19.1. You can direct any questions or complaints about the use or disclosure of personal information to Aaditya Raul Lobo (Grievance Officer). We will accordingly investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your personal information within 60 (sixty) days of receiving the complaint. 19.2. We shall do everything it can to ensure that the Website is safe, secure and does not cause undue privacy or data security risks and we shall use the Website in a professional and ethical manner and in accordance with this Privacy Policy, any other statements and/or disclosures made by us to you and applicable laws. 19.3. In the event you discover or learn of any unethical conduct in connection with the use of the Website, or that the Website is being used in a manner that is inconsistent with the statements and/or disclosures made by us to you or is in breach of applicable laws, we will take immediate action to prohibit such unethical conduct and to ensure the proper administration of the Website. 20. Contact Information For inquiries, concerns, or to exercise your rights under this Policy, please contact us at: Avyott Inc 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex Email Id: sales@avyott.com Contact Number: +91 8624041542
